FAQs
Help Center
Frequently Asked Questions
Product & Technology
What is USB-C PD Fast Charging?
USB-C PD (Power Delivery) is a fast-charging standard that allows compatible chargers and cables to deliver significantly more power than standard USB charging. GunGaN Turbo Series products support PD charging, which can charge a smartphone in under an hour and power laptops at full speed.
What's the difference between USB-A and USB-C charging?
USB-A is the standard rectangular USB port found on most traditional chargers and supports up to 2.4A (12W). USB-C is the newer oval-shaped port that supports Power Delivery (PD) for much faster charging — up to 20W or more depending on the device. GunGaN Turbo and Prime Series include both types so you can charge all your devices simultaneously.
Are GunGaN products BIS and ISI certified?
Yes. All GunGaN power strips carry BIS (Bureau of Indian Standards) and ISI certification — India's mandatory safety certifications for electrical products. This means every product has been independently tested and verified to meet national safety standards. Look for the ISI mark on your product.
What are child-proof safety shutters?
Child-proof safety shutters are a mechanical protection built into every socket. They automatically block the insertion of a single pin (like a hairpin or key) while allowing the simultaneous insertion of a proper 2-pin or 3-pin plug. This prevents curious children from accidentally inserting objects into live sockets.
What is flame-resistant ABS material?
GunGaN products are made from fire-retardant ABS (Acrylonitrile Butadiene Styrene) plastic. Unlike standard plastic, this material is engineered to resist catching fire in the event of an electrical fault, significantly reducing the risk of fire spreading. It's a critical safety feature for electrical accessories.
What is the LED Master Switch?
The LED Touch Master Switch allows you to cut power to all connected devices with a single press. The LED indicator tells you at a glance whether the strip is on or off. It's rated for 10,000+ switch cycles — so it will long outlast the devices plugged into it.
Warranty & Returns
What does the 1-Year Warranty cover?
The warranty covers manufacturing defects and functional failures under normal usage. It does not cover physical damage, water damage, misuse, unauthorized repairs, or damage from power surges. See our full Warranty Policy for details.
How do I claim a warranty or request a replacement?
Email us at ORDERS@GUNGAN.IN or call 9999760726 with: (1) your order confirmation, (2) photos or video showing the issue, and (3) product serial number if applicable. Our team will respond within 2–5 business days.
Can I return a product if I simply don't like it?
Replacements are provided for manufacturing defects only. We do not accept returns for change-of-mind. If you have any concerns before purchasing, please reach out to our support team and we'll be happy to help you choose the right product.
Shipping & Orders
Do you offer free shipping?
Yes! Orders above ₹999 qualify for free shipping across India. Orders below ₹999 carry a flat ₹150 shipping charge.
Is Cash on Delivery (COD) available?
Yes, COD is available pan-India. A ₹150 COD fee applies. OTP verification is mandatory and WhatsApp confirmation may be required before dispatch. Orders not verified may be cancelled automatically.
How long does delivery take?
Orders are processed within 24–48 hours. Estimated delivery is 2–5 business days depending on your location. You'll receive an SMS and email with tracking details once dispatched.
How do I track my order?
Once dispatched, you'll receive a tracking number via SMS and email. You can also visit our Track Order page to check your shipment status.
Still have questions?
Email: ORDERS@GUNGAN.IN | Phone: 9999760726 / 9999020568